Imagine waking up to a zero balance in your bank account. That's exactly what happened to some Wells Fargo customers, who discovered that their bank accounts ran out on Wednesday.
Reports show that an error caused some online invoice payments to be processed twice. That's firing overdraft protection fees. Some customers have received emails saying that their checking accounts have nothing in them.
"Some customers may have a problem with their Bill Payment transactions, we are working to solve the problem and resolve it tonight, thanks for your patience," he added. The company said on Thursday morning that the technical teams corrected the errors, but that the clients must verify that everything is fine with their accounts.
Wells Fargo customers who discovered the errors flooded the customer service phone lines, some waiting more than an hour to talk to someone.
Photo: Matt Rourke, Associated Press