Walmart said the new design would create a “seamless” omni-shopping experience, with more self-checkout kiosks and contactless payment options.
“We are always listening to our customers and to meet and meet their in-store, online and mobile experiences, and their expectations,” said Jenny Whiteside, EVP and Chief Customer Officer, Walmart, in a blog post . We want their time to be pleasant with us and we are working very hard for them to easily toggle between shopping channels – or use together. ”
Whiteside said the new design was “inspired by the airport wayfinding system on how to navigate large groups of people.”
Whitside said Walmart tested the redesign in select stores, and would continue to develop based on feedback from shopkeepers and employees.