In an effort to be helpful, Verizon accidentally put its foot in its mouth Sunday and then furiously backed away.
In a tweet on Sunday, that was discovered by the edge, Verizon Wireless CS said Customers who experienced higher battery drain than usual should enable LTE. As The Verge explains, the implication in this tweet directs customers to turn off 5G on phones that have it.. Considering Verizon’s big push towards 5G, this seems a bit strange.
“Are you noticing that battery life is draining faster than normal?” Verizon wrote in the tweet. “One way to help conserve battery life is to turn on LTE. Just go to Cellular> Cellular Data Options> Voice & Data and tap LTE.
One user on Twitter pointed out this irony. Verizon answer to the user, but didn’t really address his previous advice on battery, instead choosing to talk about 5G speeds. The original tweet about preserving battery life by switching to LTE has since been removed, although you can see the 5G answer below.
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Gizmodo reached out to Verizon for clarification on whether it was actually telling customers to turn off their 5G to preserve battery life. We will be sure to update this blog if we hear back.
What Mashable Points, 5G could very well be the cause of battery drain on some phones. Many new features and technology do not work as expected at first, which is logical. Furthermore, 5G is a work in progress In the USA Addressing this in a roundabout way is unpleasant. Sure, if Verizon came out and said outright that 5G could be the cause of the battery drain, some people might get in a bad mood, which is also understandable given everything. the fanfare around 5G. But at least it would be the truth.
A quick search reveals that other companies have addressed this problem. without creating a mess PR situation. Samsung, for example, dedicated a Support page to the problem of battery discharges in 5G service. The manufacturer acknowledged that this problem was legitimate and explained that it was due to a limitation of current 5G networks, but that this would improve as 5G networks expanded. Huawei also addressed the problem on a support page, stating that on a 5G network, more online bandwidth is consumed and thus more power can be consumed.
See Verizon, transparency is not that difficult.