Thousands of North Carolina residents were recently told they had positive coronavirus tests, but this was a mistake.
More than 6,700 individuals in Mecklenburg County in North Carolina were told in a text message sent Friday from the Mecklenburg County Health Department that they tested positive for COVID-19 and told more than 500 people via a county email Gone is that they were also infected with the novel. Coronavirus. But according to a statement on the county’s website, the results were incorrect due to a technical error by HealthSpace that they use for contact tracing.
“Last Friday, an error during routine maintenance caused a county data vendor to send inaccurate text and email messages to people saying they were positive for COVID-19,” the county website statement said.
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County Manager Dena Diario posted an email to the Board of County Commissioners on Monday afternoon that was posted on the government website.
“Very quickly we started working with the seller to understand the issue and to ensure that it was not ongoing. Once corrected, we were told that 6,727 text messages and 541 emails were sent to people who were already in their system. We then worked with the vendor to send a correct text / email to everyone, which was received incorrectly, ”the email stated.
At first, the county said the message was a scam, stating in its tweet, “Public health does not send COVID-19 test results via text message. If you have received the same text as below, do not click on the link and do not respond with any personal information. ”
But hours later, the county posted a tweet stating, “These texts were sent due to a technical glitch in the software system that has been addressed by the software provider.”
The county has been using the health space since May to help with contact tracing, Diario told county commissioners in an email.
“During regular overnight maintenance, there was an issue that resulted in a batch of daily COVID-19 alerts being sent to individuals who were not going to receive them. The cause of the issue was identified, and 30 Removed within minutes. Preliminary report, “Health Space CEO Silas Garrison said in a statement.
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“We apologize for any alarm, as citizens who were not to be sent warnings or surveys,” Garrison also said in the letter.
The county’s website said that no personal information was compromised and it took the health space less than an hour to correct the problem. It also stated, “Public health does not text or email positive or negative COVID results to those affected.”
Officials said on the county site that whoever received the wrong information was contacted and disregarded the results.