The second incentive examines the problems: what to do if the IRS shows the ‘Get my payment’ portal ‘Payment status not available’ error

NEW YORK – As millions of people are receiving a second round of incentive checks, many of those characters are already facing issues receiving their $ 600 payments.

According to the IRS, people who have filed 2019 tax returns and provided direct deposit information should receive payments automatically to their bank accounts from December 29. Those who have successfully registered for first payment on IRS.GO should also receive automatic payment. But it may not be for everyone.

On Monday, January 4, you need to mark the official payment date to know about incentive check issues:

What does “Payment status not available” mean?

The mine payment tool at is designed to show the status of the first and second incentive payments.

Yet some people who receive their first round of checks via direct deposit are getting a status that states “Payment status not available.”

“We are unable to provide your payment status right now because we do not yet have enough information (we are working on it), or you are not eligible for payment,” the message reads.

However, the website’s FAQ page is unclear whether this situation is temporary or indicates that the IRS is unable to issue another incentive payment. The IRS seems to update for its guidance.

Those eligible and do not receive another COVID-19 relief check They may be able to claim this when they file their 2020 taxes this year.. Technically, the second incentive check is an advanced payment of this tax credit.

Taxpayers will be referred to as unclaimed incentive funds Recovery rebate credit Form 1040 or Form 1040-SR on their taxes. Individuals and married couples filing jointly may also claim recovery waiver credits if they have not previously received the full amount of the incentive payment.

Click here for more information on Recovery Rebate Credit.

Is the calculator not displaying correctly? Click here to open a new window.

What happens to those who have changed bank accounts between the first and second round of payments?

According to the IRS website, the agency is only using data already in its system.

Payment information cannot be changed, so these people must claim payment on their taxes in the form of recovery rebate credit.

What about a change of address for mail recipients?

If you have not filed your 2019 tax return, then enter your new address on your return while filing. The IRS also has forms that will give it notice of a change of address. Click here for more information.

Other issues with other incentive payments

For those with more problems and issues with the second round of incentive payments, the IRS is currently working on updating its guidance. This means that the agency may have clear solutions to the problems of individuals in the coming days.

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