According to an internal memo obtained by NBC News, more than 400 passengers will never fly to Delta as a result of refusing to wear face masks during the flight.
In a letter to Delta employees on Thursday, CEO Ed Bastian said that 460 customers who refused face coverings amid the coronovirus epidemic were added to the airline’s “no-fly list.”
Bastian wrote that wearing masks is one of the simplest and most effective actions we can take to reduce transmission, which is why Delta has long needed these for our customers and our people . About their effectiveness.
The Atlanta, Georgia-based airline – and several other US-based carriers – began requiring non-woven fabric face coverings during flights in May.
The epidemic has already severely captured Delta and other airlines across the country, many of whom fired workers earlier this month, when emergency relief funds ran out without any new congressional funding.
As COVID-19 cases sprout nationwide, Bastian wrote that reversing the airline’s fortunes depends on fighting the coronovirus epidemic.
He wrote, “With months of cold weather, preventing the outbreak will be critical to the epidemic and delta’s growth in our industry and withdrawal from leadership.”