California lawmakers have troubled state labor officials on Thursday amid massive trade-offs amid growing concerns about their inability to pay jobless claims – and learned that decades-old technologies underpin sinister payment systems She does.
During a state legislative hearing on Thursday, the Department of Employment Development was portrayed as unfit and unresponsive to the needs of unemployed workers who have lost a record number of jobs as state and local government agencies controlled coronoviruses Has ordered businesses to close to help.
State EDD Director Sharon Hilliard, while hearing the State Assembly Budget Subcommittee on Thursday, said that the massive recruitment effort in the EDD that Gov. Gavin Newsom and the state Department of Labor have trumpeted that the agency will not solve a core problem in technology.
“A long-term solution is needed to overcome the rigors of EDD’s current technology infrastructure,” Hilliard told the panel.
This is because important components of EDD payment systems are a quarter-century old or more.
“ADDS’s benefits system, which is used to operate unemployment and state disability insurance programs, still relies on outdated and obsolete technology,” Hilliard said. “It also includes COBOL, the language of a 30-year-old program that makes performance issues difficult to maintain, and nearly impossible to modernize.”
The state agency hopes to find a vendor to upgrade its OECified technology sometime in October, which, according to Hilliard, will take months more.
Many state lawmen told Hilliard that they are constituents who have lost their jobs and are not receiving any sort of response from the department.
“EDD continues to thwart California,” said David Chiu, a Democrat who represents part of San Francisco.
EDD officials issued a letter from Hilliard giving an assessment of how far the state agency could lag behind in issuing payments to workers.
About 6 million “unique claimants” have been identified by the agency as being eligible for payment and having their claims processed. About 4.8 million of them have been paid – meaning around 1.2 million unemployed workers are still waiting for payments, even though they have been cleared to pay.
But the Hilliard letter states that 889,000 workers who have not been paid have been disclosed, but who “may be with additional information.” Another 239,000 are stuck in the “pending EDD resolution” category. This means that between these two categories, the other 1.13 million California workers are in a kind of bureaucratic limb.
All told, about 7.01 million California workers claimed for unemployment benefits for the first time that ended July 25 during a nearly four-month period, US Department of Labor figures show.
Several members of the public testified that Hilliard left his post or was thrown out.
“EDD customer service is disgusting,” a woman said as she identified herself as Kelly, a San Diego resident. “Something has to be done about this agency.”
In a strange twist during the hearing, many EDD workers took time off during workdays to give their opinions for the hearing – even though unemployed workers say the agency is unable to answer the telephone in a timely fashion, If all.
And EDD Director Hilliard’s testimony was delayed – as he was unable to call in the living room as per the arrangement.
State lawmakers also learned that EDD phone banks receive about 11 million calls a week, but it is only answering 500,000 to 600,000 a week, or 5 percent.
Cheu noted that EDD has been struggling with computer problems since at least 2010. Some MPs and members of the public said Hilliard gave misleading, misleading or vague answers.
“We are experiencing Groundhog Day,” Chiu said. “We’ve been through this with EDD before.”