A mother says she was “humiliated” when she got out of a southwest flight on Saturday because her 2-year-old was having breakfast without a mask before takeoff.
It was a 34-year-old Jodi, who requested not to use her last name, never thought she was going back to Chicago on Saturday from a family trip in Florida.
“I didn’t expect this to be the situation that Southwest has turned me into,” Jodi told Fox News. “I felt so alone, so unable and so humiliated.”
While waiting for departure, the pair said they had a snack to help their son overcome the pressure in his ears while flying on the plane. Even though he was eating and his mask was wrapped around her ears, she said she repeatedly confronted the flight attendant who told her that her son needed to be masked.
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The pair said that he made several attempts to draw the mask, but his son pushed him back to bite his gum. He assured the flight attendants that his son would wear it for the entire flight while eating.
Her efforts were not enough, she said.
By the time she was confronted by the manager and supervisor, she states that her son had been voluntarily wearing his face mask for some time. However, he was still asked to get off the plane.
“I knew at that moment that they knew that we were doing the right thing and following protocol, but because they were already waiting for the other passengers, they still asked us to leave,” he said.
The pair said a flight attendant told her that parents had been using food and drink as an excuse not to put face masks on their children.
She said that was “certainly not the case” under her circumstance.
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“We believe in face masks,” she said. “I believe it will help slow the spread of COVID-19. It was completely circumstantial, he was eating, he was 2 years old.”
She notes that anyone a child knows how difficult it is to teach them to wear masks.
Not only is this a “concept they don’t understand”, but the pair also said something at that age, “It’s an action that needs to be repeated over and over – consistency is everything.”
Per Southwest’s policy, which aligns with the CDC guidelines, any customer 2 years and older must wear a “well-protected cloth or mask” to help prevent the transmission of COVID-19. While covering their nose and mouth.
However, a week ago, when the two were flying to Naples, Flala, to meet the family, the pair said the flight attendants were more understanding.
“I tell them that we were working on it and we would do the best we could.”
On Saturday, he remembered when the plane was back at the gate.
Before leaving, the pair said they seated her on the seat to show passengers that they were following the rules.
“I wanted the whole plane to witness that he was actually wearing it, so he was standing on the seat, so that we could see everyone before leaving.”
The pair said the airline offered her a second flight later that day but did not have a direct flight to Chicago until Monday. Instead, he booked a $ 600 flight at American Airlines.
A Southwest spokesperson said in a statement to Fox News that it communicates its mask policy to all of its customers “at multiple touchpoints throughout the travel journey.”
The airline stated, “If a customer is unable to cover the face for any reason, Southwest regrets that we are unable to carry the person.” “In those cases, we will issue a full refund and hope to welcome the customer’s on-board in the future, if public health guidance relates to the face covering change.”
The airline said it seemed to be in a position to “learn more about what has happened” and reach the mother.
However, on Monday, she said that she has not heard from the airline, but plans to reach authorities regarding the incident.
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