It is no secret that the US is struggling to deliver coronavirus vaccines; Some states have not received adequate doses, and finding an appointment on sign-up websites has been a chaotic experience. A new report in MIT Technology Review Why, in an almost year-long epidemic, the Centers for Disease Control and Prevention did not seem fully prepared to actually get shot in people’s arms.
According to Technology review, The agency knew it needed a strong, one-stop shop that could be used by patients, clinics, employers and government officials. But instead, the CDC spent $ 44 million on something called the Vaccine Administration Management System — VAMS — created by consulting firm Deloitte (with no bid contracts), which was so inadequate that it allowed some states to sell their own Motivated to try to patch the vaccines together. Delivery system instead.
Clinic workers in Connecticut, Virginia and other states say the system is notorious for randomly canceled appointments, unreliable registrations and problems that leave employees off the dashboard, which are used to record logs is. The CDC acknowledges that there are several faults to fix it, although this is the cause of some problems for user error.
And it’s not just the elderly who are not tech-savvy to navigate the site (although this is a huge issue); Many doctors’ offices, who have tried to use VAMS, have mostly given up. Courtney Rowe of Connecticut Children’s Medical Center said in a technology review that he has become the de facto technical support for many patients trying to get an appointment:
“It will not work on Internet Explorer; It only works in Chrome. The ‘Next’ button is all the way down and to the right, so if you’re on a cell phone, you literally can’t see it, “Rowe.” “In the first round, people using VAMS mostly had advanced degrees. If you are 75 years old and someone asks you to log in to VAMS, then zero is way It would be without help. “
Take a deep breath before diving into the report detailing how broken government systems are contributing to vaccine delivery disturbances.