Pixel 3 and Pixel 3 XL report harmful battery surge

We are seeing many reports of Pixel 3 and Pixel 3 XL phones with swollen batteries – the reason for turning off the back of the phone. There are some reports in Google’s help forums and Reddit. Has this issue also affected Bigg Boss Artem’s 3XL (#artemsluck, anyone)?

The Google Support thread in question is up since May of this year and has over 60 answers. The thread is filled with images of swollen pixel 3s, with varying degrees of damage. Interestingly enough, the issue also affected a Platinum product specialist who is responding to everyone. There are also some red threads describing the problem (and a similar thread on the Pixel 4 XL).

It seems that many people have never even noticed that their batteries had ballooned ever since the case came on their phone, which is understandable. No one mentioned his phone undergoing any major impact. Our own Artem (and a few others) only noticed when their phone turned off wireless charging. Obviously, this is a major safety hazard, with the possibility of a battery fire or explosion. It also compromises the phone’s IP68 rating against water and dust immersion. Should the owner of the Pixel 3 be unaware of the problem due to their case and take the phone in heavy rain or make the phone fall into the water, their phone will likely turn into paperweight very quickly.

Many people are speculating that the use of a Pixel Stand or some other wireless charger is exacerbating this problem, as it may cause the battery to overheat. A good amount of people reporting the problem, in fact, noted that they only noticed the problem when their phone’s wireless charging functionality stopped working. I have two Pixel 3 XLs in my house, neither of which are wirelessly charged, nor is displaying the issue. Of course, we don’t know how many pixel 3s are affected at first.

Fortunately, Google appears to offer complimentary device replacements for those, even those out of warranty, who exacerbate the problem via chat and email. Google is also telling customers that this is a one-time thing, so it should be seen what will happen if the replacement phone has the same issue in a year or two.

We’ve reached Google and will report back when we hear something.