Olympic fans want ticket refunds. But it’s not so easy.

When the Games were postponed last year, CoSport offered refunds to its customers, but only for the face value of the seats, not for the 20 percent management fee that the company had applied to each ticket. The theory then was that fans were opting out of an event that could still happen.

Now that ticket buyers no longer have the option to attend, fans who took a wait-and-see approach last year are wondering if CoSport will retain those surcharges, which, for some fans, add up to hundreds, if not thousands, of dollars. of your refunds, and when those refunds, full or partial, will return to your accounts. Some buyers who requested refunds last summer said they didn’t get their money until January.

“You put your money in and you’ve got it tied up for a long time; a lot of people just can’t do that,” said Priscilla Metcalf, an ophthalmologist from Wharton, Texas, who spent more than $ 5,000 on tickets and not optimistic about getting her money back anyway. timely. “It is a real concern, especially in these economic times, when money for many people can be tight.”

Treese spent about $ 10,000 on tickets for herself and her daughter, having put together a dizzying schedule of 27 Olympic events in nine days. Like other CoSport customers, she received an email from the company over the weekend, shortly after the decision to ban foreign fans became official, but she wasn’t happy that the details were light.

“CoSport has a lot of responsibility right now, and I hope their customers do well,” Treese said. “To do the right thing would be to reimburse us 100 percent of what we spend.”

Alan Dizdarevic, CoSport’s co-CEO and son of its founder, Sead Dizdarevic, said on Saturday that the company was waiting for the International Olympic Committee and organizers in Tokyo to finalize its refund policies. He said CoSport was waiting for details on how much money the Tokyo organizers would return to their company and a timeline of when it would happen, before the company could return the money to its customers.

“That is their decision,” Alan Dizdarevic said of the Olympic organizers. “We have no say in how they set the policy.”

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