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Microsoft confirms the problem of Surface Book 2



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After reports that the upgrade from May to Windows 10 was causing a series of problems with the second surface book, microsoft has confirmed that it will be blocking the update Surface Book 2 models including the nvidia dGPU.

In practice, a number of applications and games failed due to an incompatibility with the graphics card and the discrete GPU that was being lost from Device Manager. Details on temporary retention can be found in Microsoft Windows 10 support page:

Microsoft has identified a compatibility problem on some Surface Book 2 devices configured with Nvidia's discrete graphics processing unit (dGPU). After upgrading to Windows 10, version 1903 (update of the May 2019 feature), it is possible that some applications or games that need to perform operations with lots of graphics will close or will not open.

To update your experience, we have applied compatibility compatibility with Nvidia dGPU since Windows 10, version 1903 is offered, until this problem is solved.

Microsoft recommends a full reboot on the device or looking for hardware changes in the Device Manager to mitigate the problem. The work is progressing in a solution (and other problems in Windows 10 v1903 have been solved in a short time) But there are no indications yet on a time scale.

Microsoft Surface Book 2, Comparison Review (photo: Ewan Spence).

Ewan Spence

Being able to pause the implementation on one of the most recognizable Surface machines is something of a shame for Microsoft. If there is a portfolio that you expect to be part of any "internal test of unpublished compilations in a hostile environment," it would be the Surface range of computers.

Windows 10 has a lot of hardware combinations (much more than macOS), so problems will occur, but the key is how they are handled, how open Microsoft is about the problems and the speed of the corrections. This specific problem with the Surface Book 2 will be observed very carefully.

Now read about three important features that could help sell the Surface Laptop 3 …

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Following reports that the upgrade from May to Windows 10 was due to problems with the second Surface Book, Microsoft confirmed that it will block the update of the Surface Book 2 models that include the Nvidia dvPU.

In practice, a number of applications and games failed due to an incompatibility with the graphics card and the discrete GPU that was being lost from Device Manager. Details about the temporary team can be found on the Microsoft Windows 10 support page:

Microsoft has identified a compatibility problem on some Surface Book 2 devices configured with Nvidia's discrete graphics processing unit (dGPU). After upgrading to Windows 10, version 1903 (update of the May 2019 feature), it is possible that some applications or games that need to perform operations with lots of graphics will close or will not open.

To update your experience, we have applied compatibility compatibility with Nvidia dGPU since Windows 10, version 1903 is offered, until this problem is solved.

Microsoft recommends a full reboot on the device or looking for hardware changes in the Device Manager to mitigate the problem. The work progresses in a solution (and other problems in Windows 10 have been solved in a short time) but there are still no indications in a time scale.

Microsoft Surface Book 2, Comparison Review (photo: Ewan Spence).

Ewan Spence

Having a break in one of the most recognizable surface machines is somewhat embarrassing for Microsoft. If there is a portfolio of devices that you expect the development team to have access to, it is the range of Surface computers. If there is a portfolio that you expect to be part of any "internal test of unpublished compilations in a hostile environment," it would be the Surface range of computers.

Windows 10 has a lot of hardware combinations (much more than macOS), so problems will occur, but the key is how they are handled, how open Microsoft is about the problems and the speed of the corrections. This specific problem with the Surface Book 2 will be observed very carefully.

Now read about three important features that could help sell the Surface Laptop 3 …


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