Logitech’s choice to brick Harmony Link leaves house owners outraged



Logitech is providing out-of-warranty Harmony Link house owners a 35 % low cost on its newer Alexa-enabled Harmony Hub.

Photo by Sarah Tew/CNET

Owners of Logitech’s Harmony Link, a tool that allows a smartphone to behave as a distant management, have been informed it’ll cease working in March subsequent yr.

The firm despatched out emails to prospects in early September advising that the product will now not operate after March 16, 2018.

Users reported the end-of-life notification on Logitech’s consumer discussion board months in the past, however the concern took off on Reddit yesterday after claims that Logitech had set a filter on the discussion board regarding the phrase “clbad action lawsuit” and was changing the phrases with “***** ****** *******”.

A member of Logitech’s badist crew stated on its consumer discussion board that the rationale for the shutdown was “technology certificate license” will expire subsequent March. For some cause the corporate has determined to not renew the certificates.

“I understand some of you have Harmony Links that are working perfectly fine right now. However, there is a technology certificate license that will expire next March. The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub,” wrote the employees member.

Understandably, house owners usually are not impressed with Logitech’s provide of a 35 % low cost on its newer Alexa-enabled Harmony Hub for house owners whose Harmony Links are out of guarantee.

Additionally, Logitech has additionally been criticized for just lately promoting discounted Harmony Hub items with a three-month guarantee.

Logitech launched the Harmony Link in 2011. It lets customers management a variety of dwelling gadgets, comparable to video gamers and TV units. Harmony Hub prices about $100 is made for controlling good dwelling devices.

The incident serves as a reminder that cloud-enabled gadgets might be terminated at will by distributors.

In an announcement to Ars Technica, Logitech stated the expiring certificates was an encryption certificates, however the firm nonetheless did not clarify why it was not renewing the certificates aside from its concentrate on new merchandise.

“The technology certificate is an encryption certification that expires in the spring of 2018, which may open the product up to potential security vulnerabilities,” Logitech stated.

“We’ve refocused development resources on newer technologies, and therefore, we are not updating the Harmony Link certificate. We first communicated to affected customers in August 2017 that we are offering a free Harmony Hub to replace a Link (if within warranty) or a discount on the Harmony Hub (if out of warranty).”

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