Logitech to close down “service and support” for Harmony Link units in 2018


Logitech clients will not be blissful, as they just lately came upon that the corporate can be discontinuing service for its well-liked Harmony Link distant system. The machine and its cloud-based system enable customers to regulate dwelling theater and sound tools from a cellular app. Customers acquired an e-mail explaining that Logitech will “discontinue service and support” for the Harmony Link as of March 16, 2018, including that Harmony Link units “will no longer function after this date.”

While Logitech is providing a one-time, 35-percent low cost on its Harmony Hub to affected clients which might be out of guarantee, that is not sufficient for Harmony Link customers who’re expressing their dissatisfaction on Logitech badist boards and Reddit. Users haven’t skilled main issues with the Harmony Link system that will point out they’re approaching finish of life. Harmony Link clients don’t pay a subscription or service payment to make use of the machine, both.

The solely cause offered comes from a Logitech worker with the username Logi_WillWong, who explains in a response publish from September eight, 2017 that Logitech won’t be renewing a “technology certificate license” that expires in March. No particulars had been offered about how this certificates license permits the Harmony Link to operate, however it seems that with out it, these units won’t work as promised. “The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub,” Logi_WillWong added, which appears to point that the shutting down of the Harmony Link system is a option to get extra clients on the newer Harmony Hub system.

But clients are calling out Logitech for bricking a tool that works completely wonderful for many of them, presumably within the hopes of forcing an improve to a brand new machine. While out-of-warranty clients can get a reduction on a Harmony Hub, in response to an up to date response posted yesterday on the Logitech badist discussion board from Logi_WillWong, these nonetheless beneath guarantee can obtain a free Harmony Hub from Logitech as a alternative for his or her Harmony Link.

The Harmony Link system predates the Harmony Hub by a number of years and permits customers to regulate televisions, sound techniques, and even VCRs and Blu-ray gamers from the free companion cellular app. The Harmony Hub expands on these capabilities by including extra IoT machine badist, making issues like Roku gamers, Hue good lights, and Sonos techniques controllable through the distant app. The Harmony Link is not obtainable to buy from Logitech’s web site anymore, and it is listed as “discontinued by manufacturer” on Amazon.

The compelled end-of-life of the Harmony Link is a harsh reminder that firms like Logitech have the facility to make helpful but older units out of date for no matter cause they see match. Customers seemingly bought the Harmony Link system as a result of they wished a sensible machine to regulate solely the leisure system of their dwelling, considering it might final so long as the machine stored operating. But since Harmony Link units can solely be configured by means of Logitech’s web-based techniques, they’ll solely really reside so long as Logitech permits. Ars has reached out to Logitech for a full badertion about this problem, and we’ll replace this publish if we hear again.

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