Logitech ends Harmony remotes, but says it will offer support


Illustration for the article titled Logitech Kills Harmony Universal Remotes, says it will offer support as long as customers use them

Photo: Araya Diaz (fake images)

For those of you who turned to one of Logitech Harmony Universal Remotes To escape the mountain of remote controls at home, we have sad news: Logitech has phased out the Harmony line of remote controls. If you own a Harmony remote or want to buy one, breathe. From now on, the company says it will continue to support new and existing Harmony customers.

In a post about Logitech support on Friday, the company said that while its Harmony remotes continue to be available through various retailers, it will discontinue making them in the future. However, this does not appear to affect current or new Harmony users, at least in the way Logitech explains.

“We do not expect any impact for our clients with this announcement. We plan to support our Harmony community and new Harmony customers, including access to our software and applications to configure and manage their remotes, ”wrote a Logitech support representative on the site. “We also plan to continue updating the platform and adding devices to our Harmony database. Customer and warranty support will continue to be offered. “

In other words: Logitech is saying that its remotes will continue to work. In addition, he says his goal is to “keep the service running while customers use it.”

The company also stated that it planned to continue with updates to the Harmony desktop software and the Harmony apps for Android and iOS. Will continue to offer a support team and offer resources in the Harmony Support Page.

Logitech stated that its remaining Harmony inventory will continue to be available while supplies last through select retailers for customers to purchase. It will continue to maintain the Harmony database and software, but will no longer update the line or develop new products for it.

The crowned announcement years of rumors Y speculation that the company was looking to kick-start its remotes. In 2019, Logitech CEO Bracken Darrell said that remotes were a small part of their business in general and that they were losing relevance in a world dominated by streaming services.

“I think over time, fewer and fewer people will feel like they really need that universal remote,” Darrell said at the Vergecast. “Now you have a different problem: You have 10 different streaming services and I want to watch Friends. Where do I see it? So it’s less about different devices and more about different streaming services. “

However, even in 2019, Darrell said that Logitech would always take care of Harmony customers, who “really love” remotes. Is not wrong. Even the critics really like it. The Harmony remote appears frequently in buyer’s guidesincluding Gizmodo’s own guide. About him ad page, dozens of users expressed their dismay.

“Wow. I’m not very moved, but this has shaken my home theater cage.” a user wrote. “Is this really the end? Please tell me there is a future for the Harmony line of hardware. Please!”

RIP Harmony. Hopefully Logitech will keep its word and provide faithful service to Harmony customers for as long as they want it.

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