NEW YORK – So far for a relaxing vacation.the Breakaway, said last week that they were dealing with while their boat was sailing during the winter storm on Thursday. Now, CBS New York reports that another Norwegian ship went through the whipped winds and turbulent seas of last week's storm.
Passengers claim that everything comes down to the company's economic results.
With undulating waves and stormy winds, sailing to Manhattan from the Bahamas was anything but relaxed for the passenger Christina Méndez.
"It was hell for me," Mendez told CBS News York.
Méndez was one of the 4,000 passengers aboard the Breakaway, which left on Wednesday afternoon despite the storm forecast that hit the east coast. A camera in the bow shows exactly what your ship was heading for.
"The water started to drip and then it got so cold that we had ice popsicles inside our room," Mendez said. "Flooding in the bathroom because we were on a slope, the water just gushed out."
CBS News York writes that they went through another Norwegian ship, the Gem, in the opposite direction. The photos of the dining room on the second floor show waves crashing against the sides of the Breakaway. To make matters worse, Méndez says the captain's updates were sporadic and vague.
"He never told us where we were, how far from New York, how many miles per hour," he said.
Norwegian Cruise Line did not want to appear on the camera, but said in a statement that the Breakaway encountered stronger weather conditions than anticipated.
The company also apologized for the inconvenience and said they are working with individual guests affected by the compensation test.
The late arrival of the Breakaway to New York delayed a 14-day cruise, and the company says those guests will receive a refund for the lost day.
"We were in the queue of the cruise," said Méndez. "We already approved New Year's Eve, everyone who spends a lot was probably bankrupt now, but they wanted to get new clients with new money with a 14-day cruise."
Méndez says everything he has heard from the cruise line since the experience was an email requesting comments. Meanwhile, she says her children still have nightmares.
"They will remember it when they see a lady fall from the ceiling," he said. "They will remember to vomit everywhere, they will remember everything they heard and saw"
He expects the cruise line to admit that they made a mistake and do it well.
The United States Coast Guard says restrictions may be placed on specific ports due to weather, but unless the port closes, which did not happen, navigation through bad weather depends on the captain's criteria.
Norwegian did not respond immediately when asked who makes the final decision to sail when bad weather is forecast.
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