After consumer complaints that the iPhone X’s display turns into unresponsive in very chilly climate, Apple has introduced it is engaged on a software program replace to deal with the difficulty.
The concern was raised by a Reddit consumer on Thursday, and a number of other different customers chimed in, saying they’ve skilled one thing related.
“I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?” requested darus214.
According to a different consumer responding in the identical thread, locking and unlocking the display fixes this concern, however it nonetheless feels like a nuisance (I have never skilled something of the kinds on my iPhone X).
Apple has responded in an announcement to The Loop.
“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update,” mentioned Apple.
Apple’s official steerage for iPhone, iPad and iPod contact is to make use of them in environments the place the ambient temperature is between 32º and 95º F; in any other case the machine would possibly “change its behavior” or “temporarily shorten battery life.” The tips additionally say you must retailer these units in environments the place temperature is between -4º to 113º F.