Is it an emergency? Insurer Anthem makes sufferers query ER journeys


INDIANAPOLIS — Alison Wrenne was making waffles for her two younger kids one morning when stomach ache pressured her to the ground. A neighbor who’s a doctor badistant urged her to go to the emergency room.

Wrong resolution, in keeping with her well being insurer. Wrenne was recognized with a ruptured ovarian cyst, however Anthem mentioned that wasn’t an emergency and caught her with a $four,110 invoice.

“How are you supposed to know that?” mentioned the 34-year-old from Lexington, Kentucky. “I’m not a doctor … that’s what the emergency room is for.”

In an effort to curb pointless and expensive ER visits, the Blue Cross-Blue Shield insurer has instructed clients in a number of U.S. states to go to the hospital solely in an actual emergency similar to a coronary heart badault, stroke and main bleeding — or they might wind up footing the invoice.

Anthem, the nation’s second-largest insurer, needs sufferers to contemplate alternate options like drugstore clinics, nurse recommendation hotlines or telemedicine. Insurers for years have been elevating ER co-payments to attempt to deter pointless — and costly — visits, and Anthem’s coverage marks one other spherical on this long-standing struggle.

Even docs agree the ER — an necessary income supply for hospitals — is not the best choice for minor complaints like sinus infections, rashes or ankle sprains. They say it is higher in these instances to see a household physician who is aware of an individual’s medical historical past.

But some additionally fear that Anthem’s clampdown will scare sufferers away from the ER in an precise emergency, particularly in instances the place main issues could not appear severe at first.

“I think it’s completely unfair to patients,” mentioned Dr. Jesse Pines, who teaches emergency medication at George Washington University. “It runs the risk of really hurting some people.”

Customers in Missouri and Georgia acquired letters earlier this yr from Anthem warning them that minor complaints must be checked out at locations like clinics or pressing care facilities, the place visits can price $85 and $190, respectively. By comparability, Anthem says a typical ER go to prices round $1,200.

The ER must be used “as it was designed — to treat life-threatening illness,” mentioned Dr. Craig Samitt, Anthem’s chief scientific officer. “This is in no way meant to compromise a member’s determination of whether they’ve got an emergency.”

The push started in 2015 in Kentucky and can broaden to Indiana subsequent yr and presumably different states which have seen an increase in pointless visits. Those contain “common medical ailments” that the typical individual is aware of shouldn’t be seen in an emergency room, in keeping with Samitt.

Indianapolis-based Anthem Inc. says it needs to steer sufferers into utilizing the fitting areas for his or her care. It has an identical coverage for MRIs that pushes some sufferers away from getting scans at costlier hospital areas.

There are many exceptions to the ER rule: Patients will not get dinged when there is not an pressing care middle close by, in the event that they need badistance on a Sunday or main vacation, if a health care provider recommends going to the ER or if somebody is underneath age 14.

Samitt additionally mentioned Anthem is not merely rejecting each non-urgent ER declare it receives. The insurer has a doctor overview a case earlier than issuing a denial, and can take into account a affected person’s circumstances. Anthem mentioned it might cowl a affected person who arrives with chest pains that develop into indigestion as an alternative of a coronary heart badault.

However, hospital officers in Missouri say a lot of Anthem’s opinions have not been this thorough. The insurer has rejected some claims in solely a pair days and hasn’t requested affected person data earlier than making a call, mentioned Daniel Landon, a senior vice chairman with the Missouri Hospital Association.

U.S. emergency division visits are anticipated to climb to round 150 million this yr, up from 141.four million in 2014. The rise is due partly to protection expansions underneath the Affordable Care Act, an ageing inhabitants and a rise in opioid overdoses, in keeping with the American College of Emergency Physicians.

Other insurers additionally overview ER use however not as aggressively as Anthem, mentioned Laura Wooster of the emergency physician group. The group has requested Anthem to cease instantly.

“I would hope that other insurers would take a look at this … and realize it’s a dangerous enforcement mechanism to consider,” she mentioned.

Anthem spokeswoman Joyzelle Davis mentioned the insurer has met with representatives of the physician group, but it surely has no plans to cease its program.

Anthem mentioned it has seen a drop in pointless ER visits in Kentucky because it began its overview there and has rejected solely round 1 % of all claims as avoidable.

In Wrenne’s case, the letter from Anthem mentioned: “We do not believe that a person with an average knowledge of health and medicine would think that this needed care right away” to keep away from a significant issue. The insurer mentioned she might have been handled safely in a health care provider’s workplace or clinic.

The hospital whittled Wrenne’s invoice all the way down to a number of hundred . But now she’s nervous about utilizing the ER once more.

“It’s just frustrating to be a reasonable person and have to weigh the cost of … going to the ER or not because you have no idea what the bill would be,” she mentioned.

Judy Kurtz is also anxious about future emergency care. The 62-year-old Maysville, Kentucky, resident was hit with a $1,600 invoice a pair years in the past after the insurer rejected an ER go to.

A physician had instructed her to hunt emergency badist after an antibiotic response made her throat and face swell. She mentioned Anthem ultimately paid the declare. But it took a couple of dozen cellphone calls and 6 months to get the insurer to vary its thoughts.

The retired college trainer would not wish to undergo that once more and has set a excessive bar for going to the ER.

“It would have to be terribly life-threatening if I were to go,” Kurtz mentioned. “I would probably have to be (unconscious) and someone would have to carry me out.”


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