Apple CEO Tim Cook testified yesterday in front of the US House Judicial Entry Subcommittee, where he was questioned over Apple’s App Store policies, but Congress also released a series of emails that Apple submitted about the ongoing antitrust investigation Were presented as part.
Those emails revealed Apple’s views on App Store fees and provided insight into its efforts to negotiate a deal with Amazon, but there were emails on other topics, including the ongoing Right to Repair battle that Apple Is fighting against independent repair shops.
The repair site is part of the iFixit Right to Repair Fight, and today Apple highlighted references to Right to Repair and the discussions around it, an interesting read for those who support the Right to Repair movement Huh.
For those unfamiliar with the right to repair, it is the law that consumers should be able to repair their own devices, and that electronics companies such as Apple are required to repair parts in all repair shops and not just Apple authorized service providers Repair manual should be provided.
Apple has strongly advocated against Right to Repair, but internally, the email suggests Apple has been uncertain about its status and how it wants to handle the repair in the future. As an example, Apple scrambles to trace its narrative new York Times Wrote an op-ed in favor of the movement in April 2019.
The email reads, “The big issue is that our strategy about all of this is unclear. Right now we’re talking out of both sides of our mouths and no one is clear where we’re going.”
Later in 2019, iFixit discovered the iMac repair manual online and questioned Apple about it. iFixit received no response, but according to an email shared with Congress, it sparked internal discussion. From an email between Apple PR
Right now, these are very obvious things that are happening in a vacuum and not a holistic strategy. Also, with one hand we are making these changes and the other is actively fighting the Right to Repair law, which is going on without actual coordination in 20 states on how to use updated policies to take advantage of our situation Can be done for “
As it turned out, Apple released the Make Make Manual for the EPEAT Green Certification Standard, and not all of Apple’s teams knew that those manuals were being uploaded, and not everyone was in favor of it. Apple ultimately did not remove the manual, but has not posted further repair instructions online.
Many states have introduced the Right to Repair law, but lobbying by companies such as Apple and John Deere has prevented it from being passed. Apple consistently cites customer security as the reason why repairs need to be restricted.
In fact, to convince California lawmakers not to pass the Right to Repair law, Apple’s lobbyist took an iPhone and explained how customers could harm themselves if the lithium-ion battery was punctured. Apple has also stated that it wants to reassure customers that their products will be “safely and properly repaired” on the back of not having to repair all the products.
Even as it fights the Right to Repair law, Apple has taken some steps to appease those pushing for expanded repair access. In August 2019 Apple introduced an independent repair provider program, which provides independent repair businesses with genuine Apple parts, tools, training and repair manuals, but repair shops to sign repair contracts to gain access to it is needed.
iFixit is, of course, heavily supportive of Right to Repair policies, so this piece on Apple’s uncertainty about how to handle shifting demand for repair access is somewhat biased, but the entire article is worth reading for those who are better off Interested in access. for repair.