If you have purchased a digital PlayStation copy, you are fortunate to receive a Cyberpunk 2077 refund.

CD Projek Reds (CDPR) release is anticipated Cyberpunk 2077 With the digital version of the game from Sony’s PlayStation Store becoming an even bigger mess for shoppers, the developer may not have such an easy way – or any way – to get a refund.

Sony has not officially commented on whether players purchased the game from their digital storefront that are eligible for refunds. The company’s official policy is not to return customers if they have started playing a game “unless the content is faulty.”

now one Message from PlayStation Support for CNBC Journalist Steve Kovach It further confirms that your only option in this scenario is to turn on your own help line of CDPRs that have been opened specifically to address console refunds for games. “CD Projekt Red is currently working on patches and updates to fix bugs and crashes and improve the overall gameplay experience of Cyberpunk 2077,” reads the PlayStation Support message to frustrated players on PS4 Just waiting for the developer to fix the game.

Sony did not respond to an official request for comment yesterday about its policy Cyberpunk 2077 Refund. The ledge PlayStation has reached out again for further clarification about this message from support.

Not for those immersed in Cyberpunk 2077 Launch, let’s go back a bit. The game was released last Tuesday, and it was immediately clear that it was plagued with bugs and deep-seated performance issues, making the game an extremely disappointing experience on the standard PlayStation 4 and Xbox One platforms. Although it typically runs on PS5, Xbox Series X, PC, and Stadia (although with a lot of bugs and crashes depending on your platform and your PC hardware and settings), the game is good for handling older and weaker hardware. Not Fully Furnished was released in 2013.

In the wake of widespread criticism from social media and game review sites, none of which were able to review the console versions of the game prior to launch, CDPR issued a statement recommending players who had their money from the game’s console version Want back request a refund. The company asked Microsoft or Sony to request a refund and email the developer as a last resort.

What CDPR did not say at the time was that Microsoft, Sony or any retail partner had no official refund policy. Company executives only revealed as much of a call with investors earlier this week, where they oversighted for issues underpinning current-gen platforms on PC-PS5, and Xbox Series X / S games, and Convicted a fixation.

Microsoft has since issued a statement advising players to pursue their standard refund policy, which allows most players to get their money back if they request a refund within 14 days of purchase. On the other hand, Sony does not have leniency as a policy. And retail stores do not have to honor refunds, given that they have already purchased stock from the developer’s publishing partners.

Now, many players are stuck with their only iteration at the moment, including trying to get their money back by manually contacting the CDPR email address. according to this Vice presidentPatrick claypackSome customers are receiving an automated message from the developer telling them that they will most likely receive an update to their refund before the end of the year.

In this new message CDPR is sending out, it is advising players to refund for digital Xbox versions of the game through Microsoft’s standard refund policy, which is working for many players. But CDPR also accuses Sony of working diligently to stop blaming, but told PlayStation players to please wait for us to come back to you.

The situation is nothing less for all the parties involved, and it does not appear that it is going to improve any time soon. CDPR is planning two major patches in January and February to fix bugs and improve performance on all platforms, meaning that the game should improve at the appointed time. But until then, people frustrated in the game who want their money back will either have to stay on the right platform to do so or wait to see if CDPR can fix the situation one way or another.

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