I went to buy an iPhone X. T-Mobile told me it was not worth it – tech2.org

I went to buy an iPhone X. T-Mobile told me it was not worth it


Technically incorrect it offers a slightly twisted vision of the technology that our lives have taken.

Is not it worth it?

César Salza / CNET

I think of T-Mobile more often when I see insulting Verizon and when I see someone wearing a pink tutu at a party.

Even so, it presented itself very well in the last two pairs of years as the operator that thinks most about customers, especially with its impulse towards unlimited data .

Could it be the store that guides me towards buying the right phone?

Regular readers might know that I've visited several stores to see how they present different phones to customers. You know, in person.

I have been to a Verizon store and at Best Buy to learn about Pixel 2. In both cases, I was guided to a Samsung. Galaxy.

I went to an AT & T store where I was told that the [GalaxyNote8 was a better phone than the iPhone X.

What would T-Mobile do? Tell me?

I was touched by the visit, since the operator offered a 2 for 1 promotion on the iPhone 8 last week.

This meant that T-Mobile was selling so many iPhone Xs that I was desperate to get rid of the last phone update of last year?

The iPhone X was the phone that would rip me off from my faithful and now slightly rusty iPhone 6?

I went to a T-Mobile store in the San Francisco Bay Area to find out.

It all started pretty well

A cheerful salesman approached me while looking at the range of the iPhone.

I showed him my iPhone 6. He did not make fun. This was a good start. Not everyone looks so kindly at the old phones in the Bay Area.

Quickly discarded the iPhone 8 as a minor update.

"It has wireless charging, faster processor and it has the crystal again, but it's pretty much the same phone as it is," he said.

"But wait, no." Do you have a 2-for-1 promotion for these at this time? "

" That ended on Monday. We have a 2 for 1 on the Samsung, but not on the 8. "

Was this the moment they were going to tell me that the Samsungs were better? Not yet, apparently.

" Oh, did you have the promotion because you needed to get rid of many 8? "I asked.

" No, "he replied, a little too quickly." It was just a promotion. "

Then I asked him about the iPhone X. He could not show me how it works Face ID because each phone can only work with a person's face.

He insisted, however, that it was safe. "I think there is a one-to-one chance that someone else's face will open. your phone, "he said.

iPhone X? Not worth the extra $ 200

Then things took a strange turn.

He suddenly volunteered that it took him more time to access all your applications in the X than with the iPhone 8 Plus.

"With the 8 Plus, simply do I can click on the start button and, look, there they are, "he said. "With the iPhone X, it's more complicated." He showed me how much more messy, since he made several gestures to achieve the same effect.

So the future of the smartphone takes you back in time, not forward?

"A lot of people are not buying the X because they lose the start button," he said. "Look, there is not much difference between the X and the 8 Plus, the camera is the same, the size of the screen is almost the same, all the iPhone people in this store became an 8 Plus, not an X" [19659005] "Why?"

"Because they did not think the X was worth the extra 200 dollars."

I confess to being surprised. I have enjoyed the frankness of all the vendors I have spoken with. But here was someone trying to sell me what most people told me was a minor phone.

"Why do people buy the iPhone X?"

"One of the most important reasons is the animojis " he said, with some laughter. These require facial features of Face ID and animates them in, for example, a unicorn or a pile of excrement. A stack of excreta sung if you want to enjoy animoji karaoke.

"But these are just younger people, right?"

"No, all ages, it's amazing."

And the best phone is … the one that's dead

"So, which phone do you think is the best?" I asked for.

"For me, Note 8," he said, without hesitation. "I had an iPhone for a while when happened to Note 7 but when Note 8 came out, I went straight back to it."

He explained that, for him, Android was better because he could "do more" with it, especially downloading free applications. I had heard this from several vendors. She loved the big screen of Note 8.

It was then that she admitted that her Note 8 had died just before Thanksgiving. "Just totally dead," he said. "I could not believe it".

I had a temporary phone, but soon I would go directly to a new Note 8, he said.

Now it was loyalty to the brand. And no, unlike the staff at other aircraft carrier stores, he said he did not receive a work phone from T-Mobile.

"So, are you saying that I should get a Note 8?" I asked. "Is not it difficult to change from iOS to Android?"

"It's simple," he replied. "We do everything here for you."

This was an incentive that I had not heard before. But he did not tell me that he should go to Android.

"You should stay with the iPhones," he concluded, with a bit of regret. "It's what you know."

OK. So, what iPhone?

This salesman was absolutely charming, if at times he was distracted by the sudden influx of customers in the store.

He took me to the iPhone comparison table to make his final release.

"See here, with the 8 Plus, you even get one hour more navigation than with the X," he said. (This is true 13 vs. 12)

He could see that he was not entirely convinced.

"What it comes down to is this," he said. "If you take a lot of selfies and like animojis, get an X. If you do not, get an 8 Plus."

He separated from another client and became so involved with that client that I ended up leaving the store

and I emphasize, as always, that this was just a visit to a store.

On the positive side, I had not tried to move to Android, as the vendors in other stores had done. On the 8 Plus side, he seemed determined that the big phone, but not so new, was the right one for me.

I asked T-Mobile if sellers are encouraged to sell certain phones at certain times. The company declined to comment.

Was he trying to sell me the phone that he thought would be best for me? Or was he trying to sell me the phone he wanted to sell me? That is the client's dilemma in real life.

I was reflecting on this for a moment, before another thought invaded: in any store a salesman told me that the iPhone X is the best phone or even, in this case, the best iPhone. Although my colleague Scott Stein, who knows about these things, insists that it is definitely the last.

That's a bit strange, is not it?

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