Husband of 2 black men at Starbucks in Philadelphia called "reprehensible result" by the CEO

Two black men were handcuffed and paraded through the door of a Philadelphia Starbucks for allegedly refusing to leave when staff and police asked them about an incident captured in a video that went viral and prompted the CEO of the coffee company said the "reprehensible result" should never have happened.

The video, published by Melissa DePino, took place around 4:30 p.m. Thursday inside a Starbucks on Spruce Street near South 18th Street.

  PHOTO: Two men were arrested at Starbucks in Philadelphia on April 12, 2018. Twitter
Two men were arrested at Starbucks in Philadelphia on April 12, 2018.

Images of DePino were they returned viral immediately on Twitter, accumulating more than 4 million visits.

Starbuck CEO Kevin Johnson issued a statement apologizing to the two men on behalf of the company and saying that he hopes to meet with them to "offer an apology face to face."

"The video filmed by customers is very difficult to observe and the actions on it are not representative of our Starbucks mission and values," Johnson said in his statement published Saturday night. "Creating an environment that is safe and welcoming to everyone is paramount to all stores." Sadly, our practices and training led to a bad result: the basis for the call to the Philadelphia Police Department was incorrect. The intention of these men will be arrested and this should never have escalated as it did. "

In an interview with ABC News, Melissa DePino, a 50-year-old writer and mother of two children, said a Starbucks barista yelled from behind the counter to the two men to make a purchase or leave.

"They were sitting quietly taking care of their own affairs, and waiting for their friend to come," he said.

DePino said she was so dismayed by the incident, that she plans not to go to Starbucks anymore.

"There are many other local places to go," he said.

The incident captured on video also drew criticism from the mayor of Philadelphia, who has the nickname City of Brotherly Love.

Mayor Jim Kenney tweeted: "I am very concerned about the incident at Starbucks, I know Starbucks is reviewing it and we will be too. @PhillyPolice is conducting an internal investigation."

On Saturday night, the mayor issued another statement saying he was "disconsolate" for witnessing what "seems to exemplify what racial discrimination is in 2018."

"For many, Starbucks is not just a place to buy a cup of coffee, but a place to meet friends or family, or to do some work," he said in the statement.

Kenney also said that he had asked the Philadelphia Human Relations Commission to "review the company's policies and procedures" and to contact Starbucks to "begin a discussion on this."

He went on to add that there would be "a thorough review" of police policies regarding "complaints like this."

On the same day, Philadelphia Police Commissioner Richard Ross Jr. published a detailed report of the incident, in which he defended the actions of his officers.

  PHOTO: Overview of a Starbucks coffee shop, November 28, 2015. John Keeble / Getty Images, ARCHIVE
Overview of a Starbucks coffee shop, November 28, 2015. [19659006] In A video of almost seven minutes, the commissioner said that a matter of burglary and disturbances led to Starbucks employees calling 911.

He assured the public that he has reviewed the facts and defended the police, saying that "they did absolutely nothing".

"I can tell you sincerely that these officers did a service they were called to do," he said.

In DePino's tweet and video attachment, he used the Starbucks handle "@Starbucks" to warn the company that the two men who "had not ordered anything" while waiting for a friend to arrive were arrested "for not doing nothing" "

  PHOTO: Two men were arrested at a Starbucks in Philadelphia on April 12, 2018. Twitter
Two men were arrested at a Starbucks in Philadelphia on April 12, 2018.

video shows several official police officers in bicycle helmets, and what appears to be a uniformed supervisor inside the cafeteria.

In the video, both men seem calm and cooperative while the policemen lead them outside.

The first is a black man with a beard of about 20 years who wears navy tracksuit pants, white sneakers and a gray jacket unbuttoned.

Then he sees his friend being handcuffed behind his back and wearing a dark sweatshirt and dark jeans.

"They did nothing, I saw everything," said a white man, who began to question the officers who arrested him. "What did they do wrong?"

Clearly outraged, DePino wrote that the treatment of the two men was racially unfair.

"All other white people wonder why it has never happened to us when we do the same," he wrote in the tweet.

Starbucks initially responded on Twitter, first saying it was reviewing the incident to see what "led to this unfortunate result" and then publishing an apology.

"We apologize to the two people and our customers for what happened at our store in Philadelphia on Thursday," the tweet states.

The company said it was "disappointed that this would lead to an arrest" and that "they took these matters seriously."

Johnson, the CEO, said the company will begin to analyze its policies to determine if they need to be updated.

"We immediately began a thorough investigation of our practices," Johnson said in his statement. "In addition to our own review, we will work with external experts and community leaders to understand and adopt best practices.

"We will also train our partners to know when police assistance is justified, and we will organize a company-wide meeting next week to share our learnings, discuss some immediate next steps, and underscore our long-standing commitment to dealing with each other with respect and dignity. "

After the arrests, Starbucks decided not to press charges and the Philadelphia district attorney also refused to pursue a case against the two men, who have reportedly held lawyers.

Still, in his account, the police commissioner said that the actions of the officers were justified.

He said two Starbucks employees called 911, reporting both an intrusion and disturbances within the establishment.

Employees allegedly told the two men that they were not allowed to use the bathroom because they did not pay customers.

"Then they asked the two men to leave and they refused to leave and called the police," Ross said in the video posted on the department's Facebook page.

Later, the two men were told they would call the police and allegedly responded, "Go and call the police, we do not care," according to Ross's account of the police officers' account.

  PHOTO: Commissioner Richard Ross of the Philadelphia Police Department gives a statement about the incident that occurred in a Starbucks on April 12, 2018. Philadelphia Police Department
Commissioner Richard Ross of the Department The Philadelphia Police Department gives a statement about the incident that occurred in a Starbucks on April 12, 2018.

When the cops arrived at Starbucks, Ross said, they also asked the men to leave and they again refused and One of them allegedly received a verbal blow at the police officers who say: "You do not really know what you're doing." You are only an employee of $ 45,000 per year, "Ross said in the video.

Ross said the men had several opportunities to leave, but they refused.

"On three different occasions, the officers politely asked the two men to leave because the employees asked them to leave because they were trespassing," he said. "Instead, the men continued to refuse as they had told the employees and told the officers that they were not going to leave."

Ross said the police remained professional and that they "followed the policy and did what they were supposed to do."

The officers "recovered the opposite," said the commissioner.

He also noted that it was only while the men were being prosecuted that they were alerted that Starbucks "no longer wanted to prosecute."

The commissioner also stated that he was speaking "as an African-American" beyond being the chief policeman and that he was "very aware of the implicit biases".

He said that he had given priority to his department, both elite soldiers and commanders, to receive racially sensitive training that includes excursions to the National Museum of African American History and Culture and to the United States. Memorial Museum of the Holocaust of the States in Washington, DC

"We do this because we want people, our officers and our recruits to understand the moment they come on board to learn about the atrocities committed by police around the world," Ross said.

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