As part of Hangouts’ long and drawn-out demise, Google is also disconnecting the imaginatively titled phone call feature, which allows you to make a phone call in Hangouts via Google Voice. It was mostly free, but you had to pay for certain types of calls. With the feature set to expire next month, Google is now sending out emails regarding refunds for any remaining balance you may have, and you can also trigger the process manually.
People with a balance may soon see an email or two from Google regarding the issue, especially if there is a problem with the refund of the original form of payment. However, if you want to activate the refund process manually, Google has provided a detailed set of steps:
- Request a refund from Hangouts Call Phones at https://voice.google.com/billing. It can be accessed from the Hangouts app if credit is available.
- Once you complete step 1, you will receive an email confirming the refund request. The credit shown in the billing view will go to 0 and paid phone calls through Hangouts will no longer be possible.
- Google will attempt to refund the remaining balance through Google Pay. It may take several days for your refund to appear on https://pay.google.com.
- If the refund is successful, no more emails are sent.
- If Google Pay cannot refund to the original payment method (for example, if the credit card has expired or is no longer in the user’s payment profile), an email will be sent from [email protected] asking you to solve the problem. You can do this from the link in the email or at pay.google.com. Note: it is important to log into pay.google.com with the same account mentioned in the email in step (2).
Google warns that it can take up to 10 days for the credit to show up at your end.
The transition from Hangouts to Google Chat is accelerating these days. Even if you haven’t transitioned yet, chances are a lot of your conversations outside of the group have. Recently, Google Chat began announcing “Preview” functionality for those coming from Hangouts as the transition continues. Group chats are not yet available, but many other features, such as video calling and contact search, seem to work, and we continually receive suggestions as our readers report new conversations appear, presumably as the migration continues in the end. of Google stuff.