Google says it resolved an issue that was causing Gmail and other Android apps to crash for some people on Monday. The problem was apparently caused by a bug in an older version of Android System WebView, a system component that allows Android applications to display web content.
To fix the problem, the tech giant said people should head to Google Play to update the Android WebView system and Google Chrome.
These are the steps that Google established:
1. Navigate to the Play Store application.
2. Search for WebView of Android system
3. Select the “Update” option.
4. Repeat these steps for Google Chrome.
Problems with Gmail and other Android apps started showing up on Monday afternoon and lasted for about seven hours, according to Google’s status dashboard for Gmail. Many people went to Twitter and Reddit to report Android app blocking issues, including Samsung and Pixel phone owners.
“We apologize for the inconvenience and thank you for your patience and continued support,” Google said in the final update to its Gmail status dashboard. “Rest assured that system reliability is one of Google’s top priorities and we are making continuous improvements to improve our systems.”
While Google was fixing the problem, some people found that uninstalling the faulty version of WebView provided a workaround. Samsung support account on Twitter He even suggested that people take that step.
If you used this solution while waiting for Google to fix the problem, you must reinstall WebView to restore full functionality to your phone, as well as update Chrome. Keeping applications up-to-date is important to.