Ford has finally shed some light on the scale of the delays it is experiencing in launching its first mass-market electric car, the Mustang Mach-E SUV. After the company announced Wednesday it shipped 3,739 Mustang Mach-Es in February, the first full month of deliveries, it said The edge in a statement that some 4,500 customers will have to wait longer than expected to receive the electric SUV.
The automaker did not specifically say what is causing the delay, only that it is withholding electric Mustangs “as part of our commitment to delivering a quality vehicle to customers.” Ford said earlier in January that it was delaying delivery of “several hundred” of them for quality checks.
To help make up for the delay, Ford is giving affected customers an additional 250kWh of free charging at stations on the company’s FordPass charging network. (Mustang Mach-E buyers were already getting 250kWh for free as a promotion.) Ford also says it will “cover the first month’s payment” – up to $ 1,000 – “for approximately 250 customers who experience long delays in receiving their Mustang Mach-E. “News of these accommodations first emerged in a Mach-E forum on Tuesday.
Ford isn’t the only one struggling with an electric vehicle launch. Earlier this week The edge first reported that Volvo has a series of XC40 recharging SUVs in US ports to ship a software update before EVs reach customers. Volkswagen also struggled during the launch of its ID 3 mass market electric vehicle last year due to a software problem.
Ford also struggled to launch a new version of the Explorer in 2019, leading to a shakeup in the company’s executive ranks that was a precursor to Jim Farley replacing Jim Hackett as CEO.