SAN ANTONIO – CPS Energy customers are not expected to see huge additional charges for fuel or power purchased from the winter storm when the February 2021 bills are released starting Monday, the utility said Friday.
“CPS Energy is currently evaluating the validity of the additional fuel and purchased energy costs from the winter storm and is not currently passing them on to customers,” said a press release.
CPS Energy CEO Paula Gold-Williams told trustees during a special meeting Monday afternoon that CPS is “piling up” costs, but estimated that natural gas suppliers want $ 800 million for the fuel they sold. CPS during the crisis, and the operator of the state’s electric grid, Electric The Texas Reliability Council (ERCOT) wants an additional $ 200 million. Gold-Williams said CPS would seek regulatory assistance and the help of elected officials to prevent clients from shouldering that burden.
The utility company suspended billing to customers on February 19 to confirm that the energy bills did not, at this time, include any rate changes or fuel adjustment costs related to the winter storm, and to ensure that the Billed usage is based on actual meter readings and not estimates.
Electronic and paper invoices will begin posting on Monday. Depending on a customer’s billing cycle, it could take until Saturday March 13 for a late bill for a customer to be sent. As a result, customers can receive their February invoice close to their March invoice.
The utility company said a team of energy consultants is ready to work with customers to discuss their bills and help with payment arrangements. Clients will not be charged late fees for their February invoices or in the event that a client has a payment plan, according to the press release.
The utility company said it is also reviewing the accounts of customers who were most affected by the extreme winter storm of February 2021 and hopes to provide useful credits in those cases. The company’s credit plan will be released in the next 30 to 45 days.
“We know that our community is concerned about their bills and we want them to know that we are here to help and protect them. We assure customers that their February bills are accurate and that they currently do not include any purchased energy and fuel expenses related to extreme weather conditions, ”said Gold-Williams. “While we must and will pay all justified and legitimate business costs, our CPS Energy team will continue to fight to maintain our commitment to affordability.”
AutoPay was reinstated on February 26. Customers who want to stop automatic payments can cancel AutoPay through Manage My Account or by calling the utility company at 210-353-6110.
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