Exclusive: Arizona leads multi-state investigation into slowing down, shutting down of old iPhones

FILE PHOTO: A person takes photos of iPhones in the new Apple flagship store in its early days after an outbreak of coronovirus disease (COVID-19) in Sanlitoon on July 17, 2020 in Beijing, China. READS / Thomas Peter / File Photo

SAN FRANCISCO (Reuters) – Arizona is leading a multi-US state investigation into whether Apple Inc.’s deliberate slowness of older iPhones violated misleading business practice laws, documents reviewed by Reuters on Wednesday showed .

Last week, a separate document released by a tech watchdog group revealed that the Texas Attorney General could sue Apple for such violations in relation to a multi-state investigation, without specifying the charges.

In an investigation that has been going on since at least October 2018, investigators have asked Apple for data about the “unexpected shutdown” of iPhones and the company’s throttling, or slowing down, of devices via power management software, documents said Received through public records request.

The general offices of lawyers in Arizona and Texas declined to comment. Apple did not immediately respond to a request for comment.

Apple came under fire in 2017 when Primate Labs, a company that created software to measure the speed of a phone’s processor, revealed that some iPhones had slowed down.

Apple later admitted that it had reduced power demand – which could slow down the processor – when an older phone’s battery struggles to meet processor demand. Apple stated that without its adjustment, iPhones would unexpectedly shut down with power spikes.

Angry iPhone users said it appeared to confirm long-held suspicions that Apple had slowed down older devices to encourage users to buy new phones. Apple publicly apologized and slashed prices on battery replacement.

Earlier this year, Apple agreed to pay up to $ 500 million to settle a proposed class-action lawsuit related to battery issues.

Reporting by Paresh Dave and Stephen Nelis in San Francisco; Editing by Greg Mitchell and Richard Chang

Our standard:Thomson Reuters Trust Theory.


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