ESPN Plus says it will issue partial refunds to customers who paid only for the UFC pay-per-view event on Saturday, to run into technical issues.
Connor McGregor vs. Dustin Pourier was the headline match of the UFC 257 main card, to be set at around 10PM ET on Saturday. To watch, ESPN Plus subscribers, who pay $ 59.99 per year for the streaming service, paid $ 69.99 for Saturday’s event. But users in the US started reporting a blackout on the ESPN Plus app on Saturday evening that ran through some of the earlier fights on the main card.
ESPN owner Disney spokesperson said in an email The ledge On Sunday the company “knew that a technical issue prevented a portion of users from accessing the initial part of the ESPN + pay-per-view event, and we apologize for that experience. We recognized the problem and Worked as soon as possible to solve it. ”
The spokesperson did not reveal what the specific issue was, but it affected some users in the Western US and was resolved by 11PM ET, according to the company, to look into the signature fights. Users were affected for a few minutes to more than an hour.
The company says it will offer partial refunds to users affected by the outage. Customers who paid for the fight through third-party platforms such as Apple, Roku, Google or Amazon will need to take refunds from the platform, but Disney / ESPN says it works with those companies on the refund process Will do.