“I was on the phone for about an hour and a half, I was just trying to get some kind of information. I talked to two different people. The first time, I was disconnected, so I had to call back . I did not do it.” t take direct answers from anyone, ”he said.
Michelle Evermore from the National Employment Law Project said that changes to the system are necessary to make improvements.
“If the state didn’t do anything quickly, if the state didn’t do anything new, they would keep falling back and forth every week, so they just had to stop everything and implement new procedures,” she said.
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