On Monday night, a passenger boarded United Flight 1284 from Houston Intercontinental to New York – LaGuardia with a small dog inside a carrier that meets the TSA. According to the passenger, an air hostess required that the transporter and the animal be placed in the upper compartment for the duration of the flight, instead of under the seat, as is usual practice. A witness wrote on Facebook that the passenger protested, but finally he did. The dog died sometime during the flight, according to The Points Guy.
According to United's cabin policy "A pet traveling in a cabin must be transported in an approved kennel place with hard or soft sides.The kennel must fit completely under the seat in front of the customer and stay there at all times. " As such, people traveling with a pet in the cabin can not sit on an emergency exit or in a bulkhead row.
The incident occurs at a time when airlines harden travel rules with emotional support animals that are not subject to the same $ 125 fee as pets in the cabin.
In a statement, United said: "This was a tragic accident that should never have happened, as pets We should never place it in the upper compartment We take full responsibility for this tragedy and express our deepest condolences to the family and We are committed to supporting them, we are thoroughly investigating what happened to prevent this from happening again. "
Pet. deaths in the cabin are rare. But as reported earlier by Traveler & # 39; s Rachel Rabkin Peachman, dozens of animals died flying in cargo on US airlines. UU In 2016. In April 2017, Simon, one meter long, Continental Giant rabbit ten months, was found dead in the loading section of a Boeing 767 when arriving in Chicago O'Hare .