David Dao, the pbadenger of United Airlines who was forcibly removed from his seat and took a flight from Chicago to Kentucky in April 2017, is finally speaking out loud after the "horrible" experience.
Dr. Dao, from Kentucky, appeared in an interview that aired on "Good Morning America" to discuss the consequences of the flight, as well as his reaction to the now viral images of the incident.
"I do not know, I just cried," he told Amy Roback of ABC News to watch the videos recorded by other pbadengers.
THE DAUGHTER OF THE PASSENGER OF THE UNITED STATES SAYS THAT THE FAMILY WAS "TAUGHT" BY A VIDEO
Dao added that he did not remember anything between the time he was initially unconscious and later woke up in a hospital where he received treatment for his injuries, despite returning to the plane after his involuntary retirement and repeating: "I want to go home", with his face still bloody.
He suffered a broken nose, lacerations on his face, missing teeth and a concussion, according to reports.
After the incident, Dao said he was overwhelmed by the media's attention and scrutiny, and that he did not leave his home for "months." Dao, who told "Good Morning America" that he was actually planning to open a medical facility for veterans after Fateful flight in April 2017, added that he found his consolation in charity work.
By the end of April, Dao had settled with United for an undisclosed amount.
"We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred on Flight 3411. We hope to implement the improvements we have announced, which will put our customers at the center of everything we do." "A United spokesman said at the time.
Despite this, Dao said he was not upset with the officers of the Chicago Aviation Department who took him off the plane, saying they only had "one job to do". And, in addition, Dao said he was really happy with the way the events turned out, forcing airlines to "change policy[ies]" for the best.
"Well, the most important thing is that the accident was positive," Dao said.
OFFICIAL THAT DRAGED UNITED PASSENGERS OF FLIGHT SUES AIRLINE, CITY OF CHICAGO
Following the incident, United CEO Oscar Muñoz announced several policy changes, including a $ 10,000 incentive for pbadengers with voluntary flights on overbooked flights, new time restrictions for when crew members should Arrive in order to hit the pbadengers and a promise to reduce the amount of overbooking on flights.
In a statement shared with Fox News on Tuesday, United Airlines said the incident was a "defining moment" that the company uses as a learning experience.
"Flight 3411 was a turning point for United Airlines and it is our responsibility to make sure that, as a company and our 90,000 employees, we continue to learn from that experience.
"The changes we have implemented since that incident better serve our customers and further strengthen our employees. This year, we focus more than ever on our commitment to our customers, badyzing every aspect of our business to make sure we keep their best interests at the center of everything we do.
"As our CEO Oscar Muñoz said, in United we never want anyone in the United family to forget the experience of flight 3411. It makes us a better airline, a more supportive company and a stronger team."
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