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Delta diverts the puppy on a cross-country trip




Owner Josh Schlaich had ventured his frustration with Delta Air Lines on Facebook when the white and tabby puppy did not arrive on Saturday as scheduled and could not get a response over the phone.

Thank God he did not stay in Las Vegas.

An Idaho man says his new 8-week puppy looks happy and healthy despite having traveled across the country to the wrong airport, landing in Las Vegas and Salt Lake City before finally reaching his arms on Sunday .

Owner Josh Schlaich had ventured his frustration with Delta Air Lines on Facebook when the white and tabby puppy did not arrive on Saturday as scheduled and could not get a response over the phone.

According to Delta, the dog left Richmond, Virginia, and had to fly to Boise on Saturday. Today afternoon, connecting in Detroit and Minneapolis. But Delta says there was some confusion somewhere between Richmond and Boise, and Schlaich actually received the wrong puppy when he arrived at the airport. Delta is investigating to determine where and how the confusion occurred.

When Schlaich realized that his dog had disappeared, he began working with Delta officers to locate his puppy.

Schlaich's dog ended up spending Saturday night in a kennel in Detroit. On Sunday morning, the puppy was flown to Minneapolis, but then Delta said he "diverted" the puppy and ended up in Las Vegas. The puppy was then taken on a plane to Salt Lake City, finally arriving in Boise on Sunday night.

Delta said that the puppy was given food and water and let it out of its box periodically during the trip.

Facebook post, Schlaich said he received a call from someone at the Delta terminal in Detroit about his dog's whereabouts, but then he had the opportunity.

"Then he was given the number of the boarding facility, a disconnected line." The person from Detroit did not give me a callback number, and the customer service did not give me their direct line. I have no idea where my dog ​​is or what conditions they will place him for the next 24 hours or more, I do not know when he will come to Boise tomorrow. Who to call – Absolutely ridiculous customer service. "

After Delta responded, Schlaich posted two updates to say that the dog was delivered and safe.

"The local representatives of Delta (in Boise) did everything possible and were very useful, but corporate and I will have a full conversation tomorrow," he wrote.

Schlaich later said that Delta was "working hard to do this right".

In a statement to CNN, Delta said it apologized for the confusion and that it has fully reimbursed the cost of shipping the dog and began a review of its procedures.

"We know that pets are important members of the family," the airline said.

It's at least the airline's fourth mistake that involves an animal in a week. [19659004] On March 12, a French bulldog was killed on a United Airlines flight from Houston to New York after a flight attendant told his owner to place the dog, on his aircraft carrier, in an overhead compartment. By the time the flight was over, the dog had died.

A United spokesman said the passenger told the stewardess there was a dog in the carrier, but the attendant "did not hear or understand it, and he did not do it consciously." the dog in the upper compartment. "

Tuesday, United flew to Japan to a 10-year-old German shepherd when it was supposed to land in Kansas.The dog was mistaken for a Great Dane who landed in Kansas.

Two days later, United diverted a flight bound for San Luis to Akron, Ohio, when he realized that a pet had been loaded on the flight by mistake 19659022]
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