Comcast’s Xfinity web service (and others) appear to be a bit damaged nationwide this morning


Having points with Comcast this morning? You’re very a lot not alone.

Right round 10 am Pacific, we began seeing stories from each coasts that the Internet had immediately slowed to a halt. Certain websites would load simply tremendous, however the overwhelming majority (from Reddit to Facebook to TechCrunch) merely timed out. A bit extra digging steered that many individuals reporting points had been on Comcast’s Xfinity service.

Down Detector’s consumer generated outage map exhibits stories lighting up throughout the nation

The identical website exhibits an enormous spike in stories simply after 10 Pacific.

Down Detector can also be exhibiting an identical spike in stories for Level three, one of many Tier 1 or “backhaul” suppliers. If they’re having points, it’ll ripple out to many different ISPs, together with Comcast.

Comcast has acknowledged the difficulty on their customer support account, saying “some” prospects are having points — however didn’t give any perception on what’s occurring or any ETAs on when it’ll be mounted.

Some prospects are having points with their XFINITY Internet service. We apologize & respect your endurance whereas we work to repair.

— ComcastCares (@comcastcares) November 6, 2017

In different phrases: don’t hbadle resetting your router simply but. It doesn’t appear to be a kind of issues.


Comcast says this is a matter with an “external network”, and that they’re nonetheless investigating.

UPDATE: our groups proceed to watch an exterior community concern. We apologize for the inconvenience & will present updates as we study extra.

— ComcastCares (@comcastcares) November 6, 2017

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