Best Buy released a PS5 restock and an Xbox Series X / S restock this morning, and it didn’t go well. While both restocks were apparently substantial, both were for store pickup only, meaning many made it all the way to the end of the checkout process to find that not a single Best Buy near them was in stock. Added to this were the issues with the cart, which, at this point, are just part of the experience of buying a PS5 and Xbox Series X. And if that wasn’t enough for PlayStation customers, PS5 stocks were pretty depleted. fast, especially compared to Xbox stock, which, at press time, is still available in a sparse capacity.
While Best Buy sold both Xbox consoles, it did not have both PS5 models. While I had a lot of the standard $ 500 PS5, the stock didn’t include a single all-digital PS5 unit, which is $ 100 cheaper as a result of skimping on a disc drive.
All that said, in 2020 it was impossible to get a PS5, and to a lesser extent an Xbox Series X, due to incredible demand, limited supply, and resellers. These three factors are still in play in 2021, but the store pickup issue is added. Many retailers are no longer shipping, which means that customers in certain areas, especially rural ones, are having a hard time getting a console. Unsurprisingly, all of this creates even more frustration.
Struggles to pick up in store
When you finally get a PS5 in your Best Buy cart and it won’t let you use delivery and you find that the closest Best Buy is 91 miles away and has no store pickup service. In fact, none of them do it within a 200 mile radius. pic.twitter.com/VqvCBb7f7O
– 𝕃𝕒𝕕𝕪 𝔹𝕦𝕘𝕘𝕪 (@ ladybug3) March 26, 2021
Xbox gamers know the struggle to pick up in the store
Twice I got into it @Best Buy payment screen trying to get a @Xbox X series package. I could send everything to my house except the console. Why wouldn’t they let me send everything? It ended up exhausted and I missed it. @mattswider @techradar
– Brian Mills (@ Taker25and2) March 26, 2021
@Best Buy Honestly, I am beyond frustrated with the PS5 purchase process. You fully understand the demand for this item. But companies like you should have a smooth interface. I finally managed to buy one and add it to the cart and then “not available for 250 miles”.
– Bryton Ennis (@BrytonEnnis) March 26, 2021
More problems with the cart
@Best Buy Why did you let me put the PS5 in my cart and then pay and say it changed the settings? Now I have to wait another week. If we can put it in our cart, it should be insured. Please fix this.
– Catloverplayer🐱 (@catloverplayer) March 26, 2021
I had a PS5 in my cart, but I couldn’t pick a store within 250 miles of me fast enough to buy the damn thing before they removed it from my cart. Thanks for making it as complicated as possible @Best Buy # ps5restock
– NM Carrara (@nmcarrara) March 26, 2021
Sick of it
@AskPlayStation Can we please get a Playstation plus for PS5 members only? I’m a loyal member who can’t for the life of me get a ps5, just tried bestbuy again today it showed add to cart only to turn around and say exhausted I’m sick of seeing those 2 words
– Cassie (@cassie_antill) March 26, 2021
I got em with the poll
@Best Buy Hey, maybe you’re not selecting me for a survey because I’m trying to pay with one of the limited Xbox Series X you have available next time? Since the process is not frustrating enough. Thank you.
– josh perry (@J_Perry_CLE) March 26, 2021
I almost got it
Better buy the PS5 console removed from my cart 😡😡😡😡
– Rafaell Teixeira (@ RafaellTeixeir5) March 26, 2021