Apple warns iPhone users not to respond to Apple support calls



[ad_1]
<div _ngcontent-c14 = "" innerhtml = "

Getty

IPhone users have been alerted of Apple calls unless requested by the official Apple online support page. This comes from the back of a rash or counterfeit support calls that have become increasingly sophisticated in their efforts to access Apple iCloud accounts. How sophisticated? How is the Apple logo, address and correct support phone number displayed? This is what you need to know.

The fraud

The phone calls are simple phishing, the same ones you have seen on countless occasions in your email, no doubt. They are more successful because most people still expect voice to be used in these types of social engineering scams. Scammers employ caller ID spoofing techniques to impersonate the actual telephone number of the service they claim to be representing. Usually, in regards to this particular threat, it will be Apple's support, although I have been told by those who received those types of calls that AppleCare and Apple's customer service were also used to try to gain trust. of the victim. .

By falsifying that number and displaying the Apple logo, the scammers expect the person to respond that the call will be less than they took an unsolicited call from a number they did not recognize. This son of leverage brand recognition ranks high on the phishing 101 list of ways to gain the trust of the victim. That's why phone scams allegedly supported by Microsoft, which do not have the same methodologies to improve trust, tend to be less successful. As the fact-checking site Snopes & nbsp;CONFIRM, & Nbsp; "If the recipient is an iPhone user who then requests a callback from Apple's legitimate customer support web page, the fake call is indexed in the recent iPhone call list as a previous call from the legitimate Apple helpline. "

The bait will vary but there will always be a variation in the subject of your account that has been compromised, there has been a data breach or there has been suspicious activity on your iCloud account. The last group of these calls has been automated with a message informing the user of a number that claims to be compatible with Apple, complete with estimated waiting times and convincing welcome messages and call-purpose options. Sometimes the user will be asked to "press 1" to connect to a support advisor. In all cases, the danger to your data history will be extended and you will be asked to confirm the credentials of your iCloud account.

What Apple says

the Apple supports presence on Twitter It is, as expected, receiving regular tweets from users concerned about iPhone who have received a call of this type and want to know if it is genuine and if their accounts have been compromised. The answer is almost always the same: "Your safety is our number one priority. You can find more information about false calls and learn to report them by following the steps in this article. here. "

If you follow that link, it will take you to a support publication called "Avoid phishing emails, fake" virus "alerts, false support calls and other scams." which has a section that covers suspicious phone calls. Apple says that users should always verify the identity of the caller before providing any personal information. However, while the advice may seem logical, it is often more difficult in practice than it seems. If I have already pointed out, scammers are becoming increasingly sophisticated in their methods to conceive potential victims that are authentic. The falsification of caller ID makes it increasingly difficult to separate fiction from reality. I think Apple could easily remove most of the advice given in this section and simply leave the last line: "If you get an unsolicited call from someone who claims to be from Apple, hang up and contact us Directly."

Apple will never ask for your Apple ID pbadword, your iCloud credentials or verification codes to badist you. Simple as Never. And speaking of verification codes, Apple also advises iPhone users. activate two factor authentication as an additional layer of security to protect your account.

">

IPhone users have been alerted of any Apple calls unless they are asked to use Apple's official online support page. This comes from the back of a rash or counterfeit support calls that have become increasingly sophisticated in their efforts to access Apple iCloud accounts. How sophisticated? How is the Apple logo, address and correct support phone number displayed? This is what you need to know.

The fraud

The phone calls are simple phishing, the same ones you have seen on countless occasions in your email, no doubt. They are more successful because most people still expect voice to be used in these types of social engineering scams. Scammers employ caller ID spoofing techniques to impersonate the actual telephone number of the service they claim to be representing. Usually, in regards to this particular threat, it will be Apple's support, although I have been told by those who received those types of calls that AppleCare and Apple's customer service were also used to try to gain trust. of the victim. .

By falsifying that number and displaying the Apple logo, the scammers expect the person to respond that the call will be less than they took an unsolicited call from a number they did not recognize. This son of leverage brand recognition ranks high on the phishing 101 list of ways to gain the trust of the victim. That's why phone scams allegedly supported by Microsoft, which do not have the same methodologies to improve trust, tend to be less successful. If the recipient is an iPhone user who then requests a callback from Apple's legitimate customer support webpage, the fake call is indexed in the iPhone's recent call list as a previous call from the legitimate Apple. Support line ".

The bait will vary but there will always be a variation in the subject of your account that has been compromised, there has been a data breach or there has been suspicious activity on your iCloud account. The last group of these calls has been automated with a message informing the user of a number that claims to be compatible with Apple, complete with estimated waiting times and convincing welcome messages and call-purpose options. Sometimes, the user will be asked to "press 1" to connect to a support advisor. In all cases, the danger to your data history will be extended and you will be asked to confirm the credentials of your iCloud account.

What Apple says

the Apple supports presence on Twitter It is, as expected, receiving regular tweets from users concerned about iPhone who have received a call of this type and want to know if it is genuine and if their accounts have been compromised. The answer is almost always the same: "Your safety is our number one priority. You can find more information about false calls and learn to report them by following the steps in this article here."

If you follow that link, it will take a support publication called "Avoid phishing emails, false virus alerts, false support calls and other scams" that has a section covering suspicious phone calls. Apple says that users should always verify the identity of the caller before providing any personal information. However, while the advice may seem logical, it is often more difficult in practice than it seems. If I have already pointed out, scammers are becoming increasingly sophisticated in their methods to conceive potential victims that are authentic. The falsification of caller ID makes it increasingly difficult to separate fiction from reality. I think Apple could easily eliminate most of the advice given in this section and simply leave the last line: "If you get an unsolicited call from someone who claims to be from Apple, hang up and contact us directly."

Apple will never ask for your Apple ID pbadword, your iCloud credentials or verification codes to badist you. Simple as Never. And speaking of verification codes, Apple also recommends that iPhone users activate two-factor authentication as an additional layer of security to protect their account.

[ad_2]
Source link