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Amazon ends its live video support 24/7 Mayday



In September 2013, Amazon founder Jeff Bezos presented live video support service 24 hours a day, 7 days a week, called Mayday. It was one of those innovations that at first glance seemed to be more useful than it turned out to be. Not only was Mayday available on certain fire tablets, but it was also offered on the Amazon Fire phone. A year after its introduction, 75% of Fire HDX tablet owners used Mayday to get answers to a wide range of questions. While users could see the Amazon representative in a small box on the screen, the representative could not see the owner of the device to preserve their privacy.

The reason why we present Mayday today is because Amazon announced on its support site that the video help feature 24/7 will no longer be offered as of this month. The company says that you can reach customer service by email, phone or chat. The User's Guide and Help videos for Amazon devices can be found in the Help section of each tablet, and by sliding down from the top of the screen on an Amazon tablet, users will also be offered access. to Help. Finally, the Help application can be found on the home screen of a Fire tablet. If you need technical assistance, Amazon says that contacting customer service will allow a representative to take control of your screen with Mayday Screen Sharing. The latter will help the representative to whom you are assigned, diagnose your problem and offer solutions.

Mayday's video support was available on legacy devices that Amazon no longer sold, and which the company cites as reason to finish the feature. Those with a previous whiteboard that still admit it will be eliminated by an automatic update of the configuration of the device.


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